Questions and answers

Standard shipping is free on orders of $99 or more, anywhere in Australia.

Under $99, standard shipping is: Queensland $7.95 (up to 0.5 kg) or $10.95; NSW, VIC, SA, TAS and ACT $10.95; WA $15.95 (up to 0.5 kg) or $18.50; NT $12.95 (up to 0.5 kg) or $15.95. Express shipping is also offered at checkout (it is never free). Checkout shows the exact price for your address before you pay.

We dispatch the same or the next business day (we are closed on weekends, and peak sale times can take longer). You get a tracking number by email once your order is on its way with Australia Post.

Standard: QLD 2-4 business days; NSW, VIC, SA, TAS and ACT 4-6; WA 6-9; NT 6-14. Express: QLD 1-2; NSW, VIC, SA, TAS and ACT 1-3; WA 1-4; NT 3-4. These are Australia Post's expected times, not guaranteed.

No. We ship within Australia only.

Yes. Choose pickup at checkout and collect from our warehouse at Unit 10, 176 Bluestone Circuit, Seventeen Mile Rocks QLD 4073 (Brisbane), Monday to Friday 8:30am to 4:30pm, except Queensland public holidays. We send you a notification when your order is ready.

Orders are sent with no authority to leave, so a signature is needed. To have the driver leave it, write 'Authority to Leave Granted' in the order notes on the cart page (you then accept responsibility for the parcel once it is left).

Yes, within 30 days for new, unused and undamaged products in their original packaging, with proof of purchase. Returns have a 20% admin and restocking fee; exchanges and warranty or repair returns have none. Opened accessories, including replacement lids, cannot be returned. Return shipping is paid by you.

All the details are on our Shipping & Returns page.

Email a photo and your order details to info@u-konserve.com.au as soon as your order arrives, and we will replace the item.

Yes. The stainless steel containers and silicone lids are dishwasher safe (the top rack is recommended), and the containers and lids are freezer safe. The Bounce Box silicone containers are dishwasher safe too.

The stainless steel containers are not for the microwave. They are oven safe up to 150°C.

The Bounce Box containers (100% platinum silicone) are microwave safe: press the lid once to vent it. They are oven safe up to 218°C, and freezer and dishwasher safe.

Yes. The platinum silicone lids on the stainless steel containers are leak-proof, to keep food fresh and prevent spills. The Bounce Box has a double-locking leak-proof lid: press it twice to seal.

The containers are 304 (18/8) stainless steel with platinum-grade silicone lids, free of BPA, BPS, phthalates and lead. The Bounce Box range is 100% platinum silicone. The lunch tote and ice pack covers are made from recycled plastic bottles.

Each replacement lid is named for the container it fits, by shape and size: Square 444ml, 900ml and 1.5L; Rectangle 740ml; Rectangle 828/1330ml; Round 90ml, 148ml, 266ml and 473ml. Match the size of your container. The lids are made to fit U-Konserve containers, so we don't recommend them for other brands.

See all replacement lids

On selected items (our most popular containers) buy more of the same item, the same product in the same colour, and save: 3 of the same item save 15%, and a full box of 6 or more saves 20%. The items that have it are clearly marked on the product page, with the price each for 3 and a box of 6; other items and colours do not have a bulk price. Each item counts on its own, so different items do not add up to a saving.

The saving comes off automatically in the cart. It doesn't add to other discounts: you always get the best one.

Yes, one discount code per order, entered at checkout when you order. A code cannot be added to an order after it is placed.

Yes. Choose Afterpay at checkout to pay in 4 interest-free payments. You can also pay by card, PayPal, Shop Pay, Apple Pay or Google Pay.

Ask our AI chat assistant any time with the chat button, or email info@u-konserve.com.au and one of our team will get back to you.